Pine Wood Pellets (Din plus / EN plus Wood Pellets A1 ) ready for export

The right to return goods is established in accordance with the current legislation of the Seller's country. The conditions for returning goods of good and inadequate quality may vary.

Conditions for returning goods of good quality

This condition is governed by the legislation of the Seller's country, and as a rule, it is fulfilled within 7 (seven) days from the date of transfer of the non-food product to the buyer (if a longer period is not announced by the seller) at the place of purchase or other places announced by the seller, the goods are subject to return and exchange if was not in use, retained its consumer properties, presentation, packaging, seals and labels, while there is evidence of its purchase from this seller.
A good quality product can be returned or exchanged for a similar one if it does not suit the consumer in terms of size, shape, dimensions, style, color, configuration, or for other reasons for which the goods cannot be used by the buyer for their intended purpose.
We recommend that you check with the Seller for more precise conditions of entry and exchange of goods of good quality.

Conditions for the return of goods of inadequate quality

This condition is governed by the laws of the Seller's country. As a rule, in the event that shortcomings are revealed during the established warranty period, the consumer within the time limits established by law has the right to exchange goods or refund the money paid for the goods, excluding the cost of delivery. The buyer may return the goods to the seller subject to the following conditions:
• availability of a document from a service center authorized by the manufacturer stating that the defect is significant;
• the warranty card and the document confirming the payment have been saved;
• the integrity of the kit is not damaged.

We recommend that you check with the Seller for more precise conditions for the return and exchange of goods of inadequate quality.

Return options

To return the goods, you must contact the representatives of the store for information on which address to send. Return shipping costs are subject to separate agreement with the seller.
As a rule, funds are credited to the buyer's account within 7 (seven) banking days after the returned goods have been delivered to the seller and have been checked for compliance with the return conditions.

Refund terms

When confirming the return of the goods, the following options for refund are possible:
  * When paying for the goods with a payment bank card, the refund will be made to the card with which the payment was made. In this case, the presence of a bank payment card is required.
  * When paying for the goods through the payment systems installed in the online store (online payment), the refund will be made within 7 banking days to the card with which the payment was made.
  * If you pay for the goods by bank transfer or in another way that does not involve the use of a bank card, you must contact the seller for more information on the methods of refund.

Possible exceptions

The seller has the right to refuse to return and exchange a non-food product of good quality if it is included in the List of goods that cannot be exchanged and returned.
The list of goods that cannot be exchanged is established in accordance with the current legislation of the Seller's country, therefore, we recommend that you clarify the conditions for returning the goods before purchasing it.

  - Warranty for manufacturing defects
  - Manufacturer's warranty